There will be situations where patients give you advanced notice that they need to reschedule their appointment. You don’t want to break the appointment in Dentrix (and, have a broken appointment recorded in the Family File). But rather, you should use the Wait/Will Call button to move them to the Unscheduled List so you can schedule them when you have cancellations or holes in your schedule.

To set an appointment as wait/will call:

  1. Double-click the patient’s existing appointment in the Appointment Book.
  2. From the Appointment Information dialog box, click Wait/Will Call.

The appointment will be added to the Unscheduled List with a status of W/Call (instead of Broken) so you can see that is a person you might be able to call at short notice to fill an opening in the schedule.

For information about how to reschedule multiple patient appointments at once, read THIS TIP.