Dental emergencies are always going to happen. How we handle scheduling those patients can dictate the entire day for the office. For example, I visited an office recently where the doctor had four patients scheduled back to back for an emergency exam and X-ray. He...
Record which team members are assigned particular tasks in order to hold them accountable for their job responsibilities. When it comes to training your team, it’s important to hold them accountable for mistakes and document areas where they need to improve....
Experts agree that positive online reviews are vital to attracting new patients and growing a successful dental practice. You probably already know this and might be wondering how to take your reviews to the next level. This week we’ll show you how you can grow your...
Closing the month is important, but it doesn’t have to be stressful. To close or not to close, that is the question. The answer? CLOSE! A lot of offices worry about closing out the month and how it “locks down the month and they can’t make changes.” I’ve always...
Unfortunately, patient cancellations are a fact of life in every dental office. It’s not unusual for an office manager to get messages from patients over the weekend wanting to cancel their appointments for Monday. It would be nice if there was list of patients...
