When was the last time you had an exceptional customer service experience? Chances are that when you are impressed with the quality of service you receive, you make it a point to keep going back. Think about the kind of customer service you want patients new to your...
In many sports, teams begin each play with a quick huddle to communicate the team plan, team players’ responsibilities, and any adjustments they need to make to be more successful. The Dentrix Daily Huddle Report helps your office team do that the same thing. “The...
With mid- year fast approaching, it’s important to make sure that your patients have taken full advantage of their insurance benefits by receiving the care they need. You can use Dentrix to find patients who are overdue for continuing care and to find patients who...
When a patient needs to come in for a series of appointments, such as a crown prep followed by a crown seat, use the Schedule Next feature in the Appointment Book to speed up the appointment-making process. After you schedule the first appointment, Dentrix will open a...
As a practice management consultant, I have tremendous empathy for teams that feel they are working hard and yet fail to reach their goals. This kind of experience often leads to unnecessary stress and blame. I’ve learned that there are countless opportunities to...
