Let your patients know how awesome they are!
Patients see online reviews as essential. For many new patients, your online reviews will make or break their decision to visit your office.
Most offices try to get reviews from everyone, but this can sometimes come across as spammy or impersonal. You want your patient outreach to be genuine and personal.
Here’s the thing. When you get a patient who enjoyed their visit, tell them how awesome it would be if you had a million patients just like them! Then, ask for permission to text them a link to review your practice online. And if they’re really enjoying their visit, you might even mention it while they’re in the chair: “Susan, you are an amazing patient, do you know that? After your visit, I’d like to text you a link to review our office. I want our new patients to see what you write!”
Then, after their visit, open your Patient Engage portal and scroll to the bottom of the page. There, you’ll see “Today’s Follow-Up Actions” where you can click to text them a link to review your office. It’s as simple as that!
You’ll find that most of your patients are already your biggest fans!
Note: On the rare occasion that you get a disgruntled patient, you’ll still want them to know that you care. So, give them a paper review slip for any feedback they want to share before they leave your office. Let them know that you try to take time each week to review this feedback with your team. Sure, they can always review your office on their own, but they’ll be less likely to leave a negative review if they feel that you listened and that you care.
Read Sending a Review Request for step-by-step instructions on how to text a review request link.
For more information about Patient Engage, visit https://canada.dentrix.com/products/patient-engage or call 833.250.5991. Your account executive is ready to help answer any questions.